We build AI products for social listening and customer care.
okxproject is an AI product studio in Istanbul. We build for teams that listen to their customers and answer them at scale.
Our team has spent years reading, labelling and reporting on what people say about leading brands. We turn that work into software, so it runs faster and the same way every time.
Selected work
Four products, from live alerts to an agent that talks to passengers. Open one to see it run.
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SocialRadar Alert
Same-day alerts on what was just published about a brand, sent to the WhatsApp group its team already uses.
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Live event intelligence
Real-time coverage of what creators post during a live event, read by parallel AI agents before the stories disappear.
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Customer care agent
An AI agent that answers airline passengers on live chat, X and Instagram, and knows when to step aside.
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PulseSight
A social listening platform built for Turkish and regional languages, on your phone.
The work in numbers
- 24,047
- images and videos read by AI agents during one four-day event
- 827
- YouTube and Instagram accounts watched around the clock
- 3,030
- automated tests behind the alert system
- 1,127
- pages in a final report delivered the day after the event
Also in the studio
Tools the team runs every day. Some were built for a client, some for ourselves.
Agent Copilot
Translation for care teams who answer customers in many languages.Delivered
Built for a leading global airline. Agents read each case and write each reply in their own language, and the customer gets it in theirs.
- Reply translation: the agent writes once, the customer reads it in their language.
- Case translation: the whole history of a case becomes readable to whoever picks it up.
Reporting pipelines
Monthly brand reports produced from raw listening exports.Internal tool
Every mention is read and labelled by sentiment and topic. Charts, tables and slides are then filled in from the same data, so the numbers always agree.
- Runs each month for brands in dairy, banking, telecom, home appliances and real estate.
- Totals are checked before a deck leaves: shares add up, and every chart matches its table.
OKInsta and OKTikTok
Competitor benchmarking for Instagram and TikTok.Internal tool
Compares brands side by side: what they post themselves, where others tag them, and how Reels and videos perform.
- Saved presets for each client, so the same comparison can be repeated every month.
- Several competitors analysed at the same time.
- One workbook comes out, with a sheet for each brand.
XPulse
A data platform for public conversation on X.Internal tool
Collects and organises posts around a brand or topic so analysts can measure volume, reach and tone without leaving one tool.
- The data source can be swapped without touching the rest of the platform.
How we build
Rules sit above the model.
What must always be true is written in code: identifier formats, view thresholds, the topics that go straight to a person. The model uses its judgment inside those limits.
Every change is rehearsed on real history.
Before a new rule goes live we replay it against past alerts and conversations and read the difference. One rule change was tried on 129 earlier alerts before anyone outside the team saw it.
A person approves what a customer sees.
Agents may read, measure and propose freely. Anything that changes what a customer receives waits for a yes.
Who is behind it
okxproject started in Istanbul in 2026. The team comes from years of social listening and social CRM work for leading brands in aviation, banking, telecom, consumer goods and e-commerce, and now builds products full-time.
Have a listening or care problem worth automating?
Tell us what your team does by hand today. We will tell you what can be built.
Email okan@okxproject.com